Company · FAQ
Questions before your first screen?
Start here for practical answers about the product, your account and your data. These answers are summaries; the linked policies and your order govern the service.
Getting started
What is Layarva?
Layarva combines digital signage and queue management. You can design screen content in Studio, organize assets and playlists, publish to Channels, assign Screens and manage service queues from a workspace.
Can I try Layarva before choosing a paid plan?
Yes. The Free plan lets you start with one Screen without a payment card. Check Pricing for current storage, offline capacity and the limits of each plan before expanding your deployment.
What is the difference between a Playlist, Channel, Screen and Location?
A Playlist organizes what will play. A Channel is the logical destination for published content. A Screen is a paired playback device assigned to a Channel. A Location identifies the physical site. Several Screens can use the same Channel without duplicating the playlist.
Can my team control who publishes?
Workspace roles and publishing policy control access. The policy can restrict publishing to Owner and Admin, allow authorized users to publish directly, or require approval. A role or permission is still required; choosing direct publishing does not make every user an administrator.
Does Layarva also support service queues?
Yes. Queue management includes Queue Units, service categories, counters, operators, customer-facing kiosks and queue displays. Queue capacity and Edge device allowances depend on your plan. Confirm your branch setup before choosing hardware or a package.
Playback, devices and offline use
What is the difference between Cloud, Edge and Offline?
Cloud manages and delivers content through the platform. Edge provides local playback and queue services on a branch LAN and synchronizes with the platform when connected. Offline uses a downloaded, signed content package with a fixed playback window. These are different operating modes, not a promise that every live feature works without internet.
Which devices can run Layarva?
Layarva provides an Android Player and a Windows Edge application. Browser playback is also available for supported setups. Device model, operating-system version, codecs and available memory matter; check Device Compatibility and test your own content before buying a fleet of TVs or boxes.
Does playback stop when the internet drops?
Content that has been downloaded and activated can continue from the local cache. New publications, remote commands and live internet data still need a connection. An Edge LAN can operate locally, while an Offline package has its own validity window. Prepare and test content before disconnecting a device.
How long can a downloaded Offline package play?
The first successful Screen download starts the playback window: 7 days for a Free account or 30 days for a paid account. The package shows its expiry. Downloading another copy does not restart that window, and the Screen's Channel is locked until it ends. Content requiring an internet connection is rejected from the package.
Why does a Screen appear Offline in the dashboard?
The platform has not received a recent heartbeat. This can mean the device is off, its player is closed or its connection is unavailable; it does not by itself prove cached content has stopped playing. Check the device, network and Monitoring details before restarting or re-pairing it.
Plans and billing
Where can I find current prices and add-ons?
Pricing lists the current plans, monthly or annual prices, Screen and Queue Unit allowances, storage and add-ons. Your Billing page shows the account's actual subscription and usage. Use those pages rather than treating this FAQ as a price quotation.
Can I pay in IDR or USD?
Billing supports IDR through Midtrans and USD through PayPal when the gateway is enabled for the deployment. Checkout shows the provider, amount and any applicable fees before confirmation. The first successful payment fixes the account's billing currency; an unpaid invoice alone does not lock it. The landing-page currency selector does not change an existing account's locked currency.
Am I guaranteed a refund if I cancel?
No automatic refund is promised for every cancellation. Eligibility depends on the Terms, the order, the payment circumstances and applicable mandatory rights. Contact Layarva with the invoice reference and reason so the request can be reviewed; do not send card details or payment passwords.
What happens to my data when a paid subscription expires?
Paid features may be restricted. The Privacy Policy and Terms allow operational data and content to be retained for up to 180 days from subscription expiry; logging in does not reset that deadline. This is not an extension of paid service or a guaranteed backup. Free accounts have a separate dormancy rule based on qualifying activity. Some billing or legal records may need longer retention.
Privacy, cookies and data processing
What information does Layarva process?
Depending on the features you use, this includes account and workspace information, billing records, uploaded content, device and heartbeat data, queue records, support messages and technical logs. Integrations process the data required for the feature you authorize. The Privacy Policy explains the categories, purposes and retention rules.
Who owns the content I upload?
You or your licensors keep ownership of your content. Uploading does not transfer ownership to Layarva. You give Layarva the permissions needed to store, process and deliver it as described in the Terms, and you must have the rights and permissions to use it.
Does Google Sign-In give Layarva access to all my Google files?
No. Sign-in uses identity information to authenticate your account. Access to a connected Google service requires separate authorization for that feature and the permissions shown by Google. You can revoke a connection through the available controls or your Google account; content already imported follows Layarva's applicable retention rules.
Why does Layarva use cookies and browser storage?
Cookies and browser storage support sessions, language preferences, paired-device identity and local player configuration. Browser controls can clear or restrict them, but doing so may sign you out or make a player forget its pairing. Third-party sign-in or payment pages may use their own cookies. Read the Cookie Policy for details.
What is the DPA and who is responsible for customer data?
The Data Processing Addendum sets out how Layarva processes personal data on a customer's behalf. The customer determines the purpose and lawful instructions for that processing; Layarva acts as processor for those activities. Layarva may separately be a controller for its own account, billing and security purposes. Read the DPA with the Privacy Policy rather than treating it as a certification.
Which service providers process data, and where?
The application server and PostgreSQL database use Cloud VPS hosting in Singapore. Cloudflare R2 stores uploaded media; other providers and data categories are listed in Subprocessors and the DPA. A server location or storage placement is not a promise that every processing step stays in one jurisdiction. Contact Layarva if you need a specific data-residency assessment.
How can I request access, correction or deletion of personal data?
Email halo@layarva.com with the subject Privacy Request – Layarva, your account or workspace reference and the request. Identity may need verification. Requests are handled under the Privacy Policy and applicable law; some records may need to be retained for independent legal obligations. Do not send passwords, API secrets or full payment-card details.
Contact and service terms
Is uninterrupted service or a response-time SLA included automatically?
No universal uptime or response-time guarantee is made by this FAQ. Maintenance, network conditions and devices can affect availability. Any specific SLA or support commitment must be stated in your agreed order or additional agreement. Contact Layarva before relying on a particular service level.
How can I contact Layarva?
Contact Layarva at halo@layarva.com or WhatsApp 085760638155 (+62 857 6063 8155). Address: Jl. Cepit Raya RT 003/RW 002 Jatimulya Cilodong Depok - Jawa Barat 16413. Include the workspace and a concise description for support, or the invoice reference for billing. Use email for privacy requests so the request is documented.
Which document should I rely on if an FAQ answer differs?
This FAQ is a guide, not a replacement for the Terms, Privacy Policy, Cookie Policy, DPA or an agreed order. Consult the applicable document and its language clause; the legal documents use Indonesian as the reference where permitted by applicable law. Ask Layarva for clarification if a summary and a document appear inconsistent.
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